TERMS AND CONDITIONS
1. These terms and conditions apply to any current and/or future work with GEM GROUP
2. If GEM are contracted to undergo repair work and require to pick up materials off site this time is chargeable. In most cases GEM will order the materials to be delivered to site to maximize the use of labour. Delivery charges will be chargeable.
3. GEM staff use their mobile phones to take photo’s and report on the job. They also use their phones to call GEM management to discuss site details. (not on facebook)
4. All known underground services are to be documented and given to Gem prior to any excavation.
5. Damaged underground services that are not identified by E-mail to GEM prior to commencement of work will be repaired at the clients cost.
6. Reinstatement of surfaces by others unless detailed otherwise in the scope of works.
7. The site should be clear and accessible so that GEM can access and work safely. Addition charges may apply for loss of time.
8. Any unforeseen item on site which changes or adds to the scope of works will be a variation to the quote.
9. Any verbal pricing given will be an estimate only. Fixed prices will be submitted in the form of a written quote only and are subject to these Terms and Conditions.
10. If no written quote amount is provided the charges are as per our rates.
11. Deposits are non refundable. Cancellation of any accepted quote will incur a 10% cancellation fee or the deposit amount which ever is higher. Special order items may require full payment if nonrefundable.
12. Annual Interest Rate applicable to late payments (adjusted weekly compounding) will be the rate fixed pursuant to Section 2 of the Penalty Interest Rates Act 1983.) Costs incurred to recover any debt owed to Gem Group is to be reimburse by the client.
13. Payment is due immediately at the end of each job or day of work. Gem holds the right to receive progress payments as the job progresses.
14. GEM holds the right to stop works until a progress claim is received.
15. GEM holds the right to abandon site if the site/work area is unsafe and will return once the issue is remedied.
16. The client holds the right to cancel an hourly rate job at anytime and be billed for the current labour and materials owing at that time plus any time required to pack up and make the site safe.
17. GEM GROUP GENERAL RATES
18. *Minimum charge $250+GST first 60minutes (one man including travel)
19. *Additional time on site $120.00+GST per 60minutes per Tradesman. (rounded up per 15mins)
20. *Labour/Apprentice $60.00+GST per 60minutes per man.
21. *Materials and equipment are charge at cost +35% +GST
22. Surplus materials remain the property of GEM GROUP.
23. CCTV camera inspection/ Blocked drain service/ Drain cleaning $350+GST first 60mins additional time $150.00+GST per hour.
24. Hydronic heating system service $250+GST
26. Minimum charge dig up and repair work $650+GST
25. Hydronic heating fault find call out $190+GST (up to 25mins) (parts and installation are an additional cost)
TERMS AND CONDITIONS DRAINAGE WORK
1. These terms and conditions apply to any current and/or future work with GEM GROUP
2. GEM includes the use of all drain unblocking equipment in our rates. There is no extra charge for CCTV inspecting, pipe locating, formal reporting, high pressure drain cleaning or the use of a drainage eel.
3. GEM will allow 60mins to unblock a drain; if at this stage we believe the drain is damaged/ blocked beyond clearing we will notify you of the issue. At this stage we can quote or continue on an hourly rate to rectify the issue.
4. If GEM is called to site and are unable to clear the blockage we will provide you with our recommendations and/or a quote to rectify the issue. Our time on site is still chargeable.
5. If GEM diagnose an issue to be the authority’s responsibility our time on site is still chargeable.
6. If GEM have a failure of equipment on site you will not be charge for any down time in rectifying the issue.
7. If GEM are contracted to undergo repair work and require to pick up materials off site this time is chargeable. In most cases GEM will order the materials to be delivered to site to maximize the use of labour. Delivery charges will be chargeable.
8. GEM staff use their mobile phones to take photo’s and report on the job. They also use their phones to call GEM management to discuss site details. (not on facebook)
9.All known underground services are to be documented and given to Gem prior to excavation.
10. Damaged services not identified by E-mail to GEM prior to commencement of work will be repaired at the clients cost.
11. Reinstatement of surfaces by others unless detailed in the scope of works.
12. Spoil removal from site unless noted otherwise
13. All drains back filled with site spoil unless noted otherwise in this scope of works.
14. Any unforeseen item on site which changes or adds to the scope of works will be a variation to any quote.
15. The site should be clear and accessible so that GEM can access and work safely.
16. Annual Interest Rate applicable to late payments (adjusted weekly compounding) will be the rate fixed pursuant to Section 2 of the Penalty Interest Rates Act 1983.)
17. Our rates are include 1 man and 1 vehicle on site at one given time.
18. Payment is due at the end of each job or day. Gem holds the right to receive progress payments as the job progresses.
19. GEM holds the right to stop works until a progress claim is received.
20. GEM holds the right to abandon site if the site/work area is unsafe and will return once the issue is remedied.
21. The client holds the right to cancel an hourly rate job at anytime and be billed for the current labour and materials owed.
22. A report can be issued to you on request.
23. All general terms and conditions apply to drainage works.
